Refunds & Disputes

Last updated: August 20, 2026

This policy explains when you can get a refund of your Kalisstar calling credit and how to raise a billing concern. It forms part of our Terms of Service.

Unused calling credit

You can request a refund of the unused balance in your Kalisstar wallet at any time. Approved refunds are returned to your original payment method, normally within 5–10 business days after we process them. Refunds are issued in US dollars for the unused amount.

Credit you've already used

Calling credit spent on completed calls is not refundable, because the call was placed and the connection was used. You are only ever billed for calls that connect — calls that do not connect are not charged.

If you were charged for a call you don't recognize

If you believe you were billed in error — for example, for a call that didn't connect or for the wrong duration — contact us at support@kalisstar.com with the date and number, and we'll review it. If we find an error, we'll credit or refund the difference.

How to request a refund

Email support@kalisstar.com from the account associated with your Kalisstar number and tell us what you'd like refunded. We may ask a question or two to verify it's your account before processing.

Before opening a dispute or chargeback with your bank, please reach out to us first — most issues are quicker to resolve directly, and we're happy to help. We honor legitimate disputes and cooperate fully with your card issuer where a chargeback is raised.

Abuse

We may decline a refund where we reasonably believe an account is being used for fraud or abuse, or where a refund request is being used to evade payment for calls actually placed.

Contact

Refund questions? Email support@kalisstar.com. Kalisstar is operated by Lasahara LLC.